![]() For example an incoming connection allowing to bypass your firewall. FontBase also installs a ton of junk protocols and files on the Mac. For beginners and pros there are better alternatives out there. The software is not intuitive to the point of being unpractical. Obviously they are reading their messages - why would they choose not to answer my simple request and send me the promised login credentials after purchase? - From product to customer service: nothing is great about FontBase. So they saw all my e-mails! So: I get a quick refund, I get a quick response to this review. And lo and behold, within less than 24 hours I get a refund - the refund confirmation comes in form of an answer showing all my messages to them, in which I ask them for the credentials. But when they chose not to answer my queries at all and I realised that the product wasn't good anyway, I asked for a refund. In the meantime I had figured out that I could reset the account password as they had apparently used my purchase e-mail to create the account. I then e-mailed them two more times over the course of a week. As it was a Friday I figured maybe an answer would come on Monday. After a few hours I e-mailed them on the same day asking for my credentials. No credentials came, I obviously checked spam, etc. When I purchased the software, the information was that credentials for account login would be sent immediately after purchase. Update: It is funny to me that FontBase reacted to this review within less than 24 hours. The UI is nice, the price is right, but there are some of those smaller grievances that have us looking to move back to Connect Fonts (formerly Suitcase Fusion) It's also problematic for Teams due to point #2. Lack of Sub-Folders for Collections make things a bit messy for organization. There's an entire thread on it in their Support Forms called "Google Drive - Watch Folders Issues" unfortunately we can't add links in reviews. It's a huge pain point for working with teams when using Google Drive. The only workaround for this is to have FontBase installed locally, and then each team member can use a "Watched Folder" for Google Drive, however, then Collections are no longer shared/synced. This means you can’t watch your System fonts, OR, if you have your fonts organized outside the FontBase root and want to “Watch” those folders for changes vs. Watch Folder Issue - Google Drive: If your FontBase root folder is on your Google Drive (for working with teams to sync collections), you CAN NOT create Watch Folders. Font don't always activated on when loading documents in programs like Photoshop where they have been used - this is inconvenient as we have to open FB and toggle them on to get them to work. ![]() Overall I like FontBase but there are a few issues. I cannot recommend enough the work these guys are doing, if fonts are your thing. I'm sure it's possible this feature is available elsewhere, but I'd be surprised if it was done better and for free. Any font I add into my watched folders immediately becomes available for activation in FontBase on both machines and easily locatable. These then become available when I sync my Macbook which has the same FontBase setup for when I work remotely. I have manually sorted my fonts into folders named by style categories on my iMac, which I sync to my cloud backup. While I really love the speed and minimal fuss approach the developers have taken with the UI, for me, the ability to 'Add' watched folders is the deal sealer. I renewed my annual subscription for my second year now just the other day. Although there were some features the paid version included that I felt would be useful, I mainly felt that a piece of software that is so well thought out, so well supported and also reasonably priced, deserved my hard earned dollars. Then I stumbled onto FontBase, tried out the free version and loved it. For years I struggled with the clumsiness of Font Book on my Mac, mostly because it was free. As a graphic designer, font management is critical, especially as I have over 4000 fonts on my system.
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